The current fragmentation and limited digitalization of homelessness response services in European countries represent an obstacle to the effectiveness and personalization of interventions. The COMHOM project was created to:

• Standardize data collection and sharing processes among the involved actors;
  
• Introduce AI-based predictive tools for therapeutic support;
  
• Simplify the management and monitoring of support communities;
  
• Promote an evidence-based and data-driven approach to social policies;
  
• Support the evaluation of the impact of actions through shared M&E frameworks.

Social IT is responsible for developing and integrating the entire COMHOM digital platform, handling the following key activities:

• Design and implementation of a modular and multi-tenant web platform for the management of homelessness support services;
  
• Development of a centralized database for the collection, normalization, and analysis of longitudinal data on target individuals;
  
• Exposure of RESTful Web APIs for the integration of data flows from the various pilot organizations involved;
  
• Development of the logic engine (Rule Engine) to automate decision-making processes in monitoring activities;
  
• Development of an AI algorithm for suggesting actions/interventions based on behavioral and historical patterns (in partnership with other R&D entities);
  
• Management of privacy, security, and regulatory compliance (e.g., GDPR), in collaboration with technical partner Chino.io;
  
• Support for UX/UI co-design and functional validation through iterative mockups and user testing;
• Development of the frontend service and an integration layer to enable automatic data exchange with various organizations operating in the sector.

Social IT plays a central role in the development of the technological component and in the creation of a digital infrastructure that can be replicated across Europe. The release of the first version of the platform is scheduled for early 2026. A fundamental part of the validation phase involves the participation of 25 subgrantees selected across Europe: third-sector organizations, municipalities, and social organizations that will test the platform and the proposed models in their operational contexts.
These pilots will allow the collection of real feedback, the adaptation of tools, and the demonstration of their effectiveness in diverse scenarios.